Switching from Fresha? We'll make the move as easy as possible.
To bring your business across, we need three files from your Fresha account:
- Your client list
- Your services
- Your future bookings
Export all three, send them to us, and we'll take care of the rest — you don't have to set everything up again by hand.
A few things worth knowing before you start:
- Do these steps on a desktop or laptop, not your phone. Fresha's exports are much easier to get to on a bigger screen.
- Don't open or edit the files before sending them to us. Even small changes in Excel can move columns around and make the file harder for us to read.
- You'll be exporting from Fresha, so the menus and buttons below are Fresha's, not BookUp's.
1. Download your client list
- Log in to your Fresha account.
- Select Clients from the menu.
- Open your Clients list.
- Select Options.
- Choose Export.
- Download the list as a CSV or Excel file.
Please don't edit the file before sending it to us.
2. Download your services
- In Fresha, go to Catalog.
- Select Service menu.
- Select Options.
- Choose Export.
- Download your complete service list as a CSV or Excel file.
This lets us recreate your services for you, including the names, prices and durations.
3. Download your future bookings
Fresha now exports bookings through Reports, rather than straight from your calendar.
- Select Reports from the Fresha menu.
- Find and open Appointments list.
Important: choose Appointments list, not Appointments summary. The summary won't have the detail we need.
- Select the date range at the top of the report.
- Set the start date to today.
- Set the end date far enough ahead to include all your upcoming bookings. We recommend at least 2–3 years ahead, so nothing gets left behind.
- Check your filters so you're including all your team members, all your locations, and all future bookings.
- Select Options.
- Export the report as a CSV or Excel (XLSX) file.
Send your files to us
Once you have all three files, email them to us at info@bookup.online and let us know you're moving from Fresha.
We'll bring your clients, services and future bookings across, and come back to you if we need anything else. You don't need to import anything yourself.